This Privacy Policy applies to the website of ALJUAN S.L. (hegahogar.com), as well as to the products and services that you may contract (collectively referred to as “Services”). For this purpose, and under the conditions set out in the Privacy Policy, ALJUAN S.L. may only disclose your personal data to trusted companies when this is necessary to provide external services to ALJUAN S.L.
This Privacy Policy may be modified but we will inform you through the website or by other means so that you are aware of the modifications and can continue to use our “Services”. By continuing to use our “Services” after we have informed you of the changes, you agree to the changes, unless your express consent is required.
In accordance with the General Data Protection Regulation (RGPD), we inform you that the person responsible for the processing of the personal data you provide us with is ALJUAN S.L. with registered address at Av. del Juguete, Nº 13, Ibi 03440, Alicante (Spain).
ALJUAN S.L. may process your personal data for the following purposes:
1.- Contact
To manage your personal data when you contact ALJUAN S.L. through the contact form on our website hegahogar.com or when you send them to us to register as a customer. Also, your data will be processed in order to manage both the queries you send us through the channels provided for this purpose on our website and to contact you for any matter arising from our business relationship.
2.- Telephone and e-mail
To manage your query when you contact us, either for a consultation or for any other request you send us, by telephone, email or other telematic means.
3.- Client Area Registration
To manage your registration as a Client, as well as other additional data that may be generated in order to manage the requests that you register through the Client Area of the website or in any other way derived from your relationship with us.
4.- Contracting of products and services
To manage the contracting of products and services, as well as subsequent data that may arise from the relationship with ALJUAN S.L.. In the contracting procedure, data relating to your bank account may be requested, among others, which will be communicated to the entity that manages the payment.This request will be made for the main purpose of managing payment for the provision of services necessary for the contracting of the product or service.
5.- Advertising of own products and services
ALJUAN S.L. may send you, by post, email, SMS, whatsapp and any other means of electronic communication, advertising both general and adapted to your characteristics, related to our own services.
6.- Data retention
Provided that you have authorised it, ALJUAN S.L. will keep your data once the contractual relationship has ended for the time strictly necessary and considered appropriate in case the commercial relationship is reactivated.
7.- Other channels
We may also contact you and collect your data through other channels such as telephone, email, apps owned by ALJUAN, S.L. or through social networks, in which case we will inform you of the purposes for which we will process your data, and we will request your consent in each of these channels.
The data processed comes from:
· Data provided by you, by filling in the forms provided for this purpose on the website or by sending them by email.
· Data derived from the provision of the service. This category includes browsing data through the public website or access to the Customer Area that you provide indirectly and which are derived from the provision and maintenance of this activity.
Depending on the service, the data processed includes the following types of data:
· Identifying data (e.g. name, surname, ID card, postal address, email address, telephone number, etc.).
· Economic and operational data related to our contractual relationship for the provision of services.
· Transaction data of goods and services (e.g. payments for services rendered).Commercial information data (e.g. interests in products or services).
The processing of your data relating to “Contact”, “Chat” and “Customer Area Registration” and other communication channels at your disposal, are based on the maintenance of your request and, where appropriate, for the provision of contracted services.
Similarly, the legal basis for the processing of your data derived from the contract is the execution of the contract for the provision of services or products of ALJUAN S.L. (according to the terms and conditions derived from the request for commercial relationship).
The sending of advertising for ALJUAN S.L.‘s own products may be based on the legitimate interest of ALJUAN S.L. when you register as a customer or contract a service. In all other cases, the processing of your data will be based on the consent you have given us, which we will keep until you ask us to delete or oppose the processing of your personal data.
The data will not be provided to third parties unless it is necessary to respond to the request, request on your part or legal justification, and once used may be retained for the general period established for the prescription of personal actions in civil legislation.
When required by law, ALJUAN S.L. may communicate your data to the competent law enforcement agencies. Similarly, your data will be communicated to the entities in charge of collection management.
The data will not be provided to third parties unless it is necessary to respond to the request, request on your part or legal justification, and once used may be retained for the general period established for the prescription of personal actions in civil legislation.
When required by law, ALJUAN S.L. may communicate your data to the competent Security Forces and Corps. Likewise, your data will be communicated to the entities in charge of collection management.
You have the right to obtain confirmation as to whether or not ALJUAN S.L. is processing personal data concerning you.
Likewise, as provided for in the General Data Protection Regulation, you have the following rights:
Access to your data
You have the right to access and know what personal data we are processing concerning you.
Request rectification or erasure of your data.
In certain circumstances, you have the right to rectify any personal data that you consider inaccurate and which concern you, and which are processed by ALJUAN S.L. or even to request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Request the limitation of the processing of your data
In certain circumstances, you will have the right to ask us to limit the processing of your data, in which case we inform you that we will only keep them for the exercise or defence of claims as provided for in the General Data Protection Regulation.
To the portability of your data
in certain circumstances, you have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format and to transfer it to another data controller.
To portability of your data
In certain circumstances, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transfer it to another data controller.
Object to the processing of your data
In certain circumstances and for reasons relating to your particular situation, you have the right to object to the processing of your data, in which case we will stop processing your data unless, for legitimate reasons and for reasons of overriding business necessity, it is impossible to do so.
Likewise, you have the right, at any time, to object to the sending of advertising by electronic means, both your own and third parties’, and to withdraw any of your consents, without this affecting the previous processing based on that consent.
You may exercise the rights described above by sending a written request to ALJUAN S.L., at the postal address Av. del Juguete, Nº 13, Ibi 03440, Alicante (Spain), or by sending an e-mail to info@hegahogar.com indicating in both cases “Privacy Policy”.
Finally, please note that you can file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights. You can contact them through their website: www.aepd.es .
Hega is one of the most important manufacturers in the world of thermoplastics.
Diversification in our products has been an essential point in our growth.
At present, we have an extensive range of products that includes, from kitchenwares, organizers, and house storage articles, till personalized products for promotions.
